Last updated: 11 October 2026
At Roxana.ae, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.
1. Information We Collect
When you browse our website, create an account, or place an order, we may collect the following information:
- Name and contact details, including your phone number and email address.
- Billing and delivery addresses.
- Order details and purchase history.
- Payment and transaction information required to process your purchase.
- Technical information, such as your IP address, browser type, and website usage data.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Confirm purchases and provide order updates.
- Respond to enquiries and customer service requests.
- Process payments, returns, and refunds where applicable.
- Improve our website, products, and shopping experience.
- Prevent fraud and comply with applicable legal requirements.
3. Payment Security
Payments are processed through the payment methods available at checkout. Your payment information may be handled by third-party payment providers in accordance with their respective privacy and security policies.
Roxana.ae does not intentionally store complete payment card details on its own servers.
4. Sharing Your Information
We do not sell your personal information. We may share relevant information with trusted service providers when necessary to operate our business, including payment processors, delivery companies, website hosting providers, and technical service providers.
We may also disclose information when required by applicable law or a lawful request from the relevant authorities.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to maintain your shopping cart, remember preferences, improve website functionality, and understand how visitors use our website.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
6. Data Protection and Retention
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
We retain personal information only for as long as necessary for the purposes described in this policy or as required by applicable law.
7. Your Privacy Rights
Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain processing activities.
To submit a privacy-related request, please contact us using the contact details provided on our website.
8. Third-Party Services
Our website may contain links to third-party websites or use third-party services. Roxana.ae is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.
9. Children’s Privacy
Our website is intended for general shopping customers and is not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Roxana.ae through the contact details listed on our website.
By using our website, you acknowledge that you have read this Privacy Policy.